At Source Telecom I'm known lovingly as 'laugh out loud Laura'; I'm hard working but always game for a practical joke! On a regular day at Source Telecom you'll find me busy problem solving on behalf of the many clients I look after or overseeing the implementation of new systems and processes to make sure we're as efficient as possible.
A customer is the most important visitor in our premises. He is not dependent on us; we are dependent on him. He is not an interruption in our work; he is the purpose of it. He is not an outsider in our business; he is part of it. We are not doing him a favour by serving him; he is doing us a favour by giving us an opportunity to do so.
Music or the radio on.
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