We're Social

Our Team

Source Telecom is a small, but perfectly formed telecoms company that was born and bred in Scotland and is proud to work with companies throughout the whole of the United Kingdom.

We are expert in finding solutions that genuinely fit with the needs of your business. Our clients come from a variety of industries but we have developed a particular appreciation of the telecoms issues faced by the construction, professional services, transport, engineering, and manufacturing industries, as well as the third sector. That's why we count businesses from these sectors as our biggest and longest standing clients.

Our team of experts, led by Susan Arkley, has over 60 years of collective experience. We're a knowledgeable, professional, friendly, and fun bunch of people to work with.

  • Susan Arkley

    Managing Director

    Power Source
  • Steven Crawford

    New Business Account Manager

    Relationship Architect
  • Laura Fowler

    Business Account Manager

    Keeper of the Faith
  • Laura McTague

    Business Account Manager

    Expert Trouble-Shooter
  • Gillian Russell Valentine

    Office Manager

    Enterprising Enthusiast
  • Amanda McQuillian

    Senior Business Account Manager

    Telecoms Oracle
  • Emma Ramsay

    Business Account Manager

    Tech Dynamo
  • Jennifer Taylor

    New Business Account Manager

    Queen of the Cloud

Susan Arkley

Managing Director

Power Source

I'm known within the team for being the early bird - always up to catch the worm! I'm also what you might refer to as 'the face' of Source Telecom - when it's feasible to do so, I like to meet prospective and existing clients face-to-face. We're surrounded by technology (especially in this line of work) so it's nice to do business the old-fashioned way whenever possible.

Before I created Source I worked for over a decade for one of the major networks. I took everything I learned (good and bad) and created a company that values customer need higher than selling the latest handset; that creates a fresh, simple, and trusted customer experience instead of profiteering on tariffs. And to help me deliver on this, I've put together the best team of people to look after Source Telecom clients.

About Me

  • I started Source Telecom in December 2004
  • Source is my baby and I love watching it grow and expand
  • I'm determined, passionate, dedicated and focussed
  • Despite being an inexperienced runner, I've ran two 10k's and a half marathon for charity
  • I'm a family girl and wear my heart on my sleeve
  • When I'm not buried under a mountain of paperwork you can find me dancing on top of it (in other words, I enjoy a good night out!)

Favourite Quote

We have two ears and one mouth so that we can listen twice as much as we speak.
Epictetus

What can I not function without at work?

My dream team. Find out more about them above!

Steven Crawford

New Business Account Manager

Relationship Architect

At Source Telecom I'm known for (apart from currently being the only male in the office!) my natural ability to build rapport with prospective clients. I'm the 'Mr Motivator' of telecoms; full of grit and determination to reach the decision-maker and seal the deal. In truth, I'm a loveable cheeky chappie with a big heart.

About Me

  • I joined the dream team in June 2006
  • I'm the social convenor - for Source Telecom as well as family and friends
  • I'm persistent, confident, positive and friendly
  • I'm a typical lad - I like clothes, football, fast cars and fast food
  • My mantra of 'never give up' saw me acquire a large corporate account after several years of nurturing that relationship
  • When I'm not searching for new opportunities I'm at the football, or out with friends in my local

Favourite Quote

Your customer doesn't care how much you know until they know how much you care.
Damon Richards

What can I note function without at work?

My e-cigarette and my dream team cohorts

Laura Fowler

Business Account Manager

Keeper of the Faith

At Source Telecom I'm known for being in the office an hour before I'm due to start (don't listen to anyone that tells you it's because of my ever-changing hair colour or endless chat!). Being the newest member of the team I've added some new skills to our collective repertoire and rolled out new reporting methods (on customer spend, network usage, etc.) that have made the team even more efficient.

About Me

  • I joined the dream team in February 2015
  • I'm delighted to look after clients such as Marine Harvest and Lyon & Turnbull
  • I'm technical, dependable, rational and cool-headed
  • I'm known for allocating all my annual leave as soon as it's available to me - I live for my next holiday adventure!
  • When I'm not running client reports you'll find me online searching for my next holiday adventure
  • I'm a caffeine addict - I can't function at work without Red Bull

Favourite Quote

Do what you do so well that they will want to see it again and bring their friends
Walt Disney

My Guilty Pleasure

Putting on my Ghostbuster pyjamas and watching the film - again!

Laura McTague

Business Account Manager

Expert Trouble-Shooter

At Source Telecom I'm known lovingly as 'laugh out loud Laura'; I'm hard working but always game for a practical joke! On a regular day at Source you'll find me busy problem solving on behalf of the many clients I look after or overseeing the implementation of new systems and processes to make sure we're as efficient as possible.

About Me

  • I joined the dream team in May 2014
  • I'm delighted to look after clients such as Cirrus and WGM Engineering
  • I'm helpful, friendly and motivated with a wicked attention to detail
  • My son is my pride and joy
  • When I'm not problem solving I'm climbing hills (with a nice bottle of prosecco in my rucksack of course!)
  • I'm known to practice my limited Spanish after a drink or four!

Favourite Quote

A customer is the most important visitor in our premises. He is not dependent on us; we are dependent on him. He is not an interruption in our work; he is the purpose of it. He is not an outsider in our business; he is part of it. We are not doing him a favour by serving him; he is doing us a favour by giving us an opportunity to do so.
Mahatma Gandhi

What can I not function without at work?

Music or the radio on

Gillian Russell Valentine

Office Manager

Enterprising Enthusiast

At Source Telecom I'm known for being a perfectionist - no detail, however minor, goes unmissed. The team affectionately refer to me as 'Judge Judy' because I strive to get things right [first time] (it's that perfection thing again...) and in putting the customer at the forefront. I joined the business when it was still in its infancy and have enjoyed being influential in its growth and expansion as well as training new employees over the years.

About Me

  • I joined the dream team in February 2006
  • I'm delighted to look after clients such as Alexander Dennis and GS Associates
  • My honesty, integrity, patience and attention to detail are my key strengths
  • A few years ago I was determined to conquer my aviatophobia; I've been enjoying jet setting ever since!
  • I'm an avid animal lover nurtured by my childhood spent on the plains of South Africa
  • When I'm not challenging the norm on a day-to-day basis at Source I'm entertaining (the team will vouch that I'm the proverbial hostess with the mostess) or walking my Labrador

Favourite Quote

Customer service is not a department, it's everyone's job

My Guilty Pleasure

Dressing up in dodgy 80’s gear while dancing away at the annual 'Rewind Festival'

Amanda McQuillian

Senior Business Account Manager

Telecoms Oracle

At Source Telecom I'm known for going that extra mile to ensure a client's happiness - no job is too big or too small. A typical day involves making sure that all our lovely clients are getting the solutions and services they require. As the third, longest serving member of the team I've been fortunate to be here for many business milestones but my personal highlight was finding a billing error for a client that resulted in a £10,000 credit.

About Me

  • I joined the dream team in March 2007
  • I'm delighted to look after clients such as Inver House Distillers and G&A Barrie
  • I'm helpful, approachable, empathetic and friendly
  • Courage is something I do not lack - I once completed a sky dive at 10,000 feet for charity
  • I'm married but have no children as yet; I'm working on it...
  • When I'm not busy retaining all our lovely clients you'll find me in the nearest shopping mall, restaurant, or gym (and in that order!)

Favourite Quote

Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves.
Steve Jobs

My Guilty Pleasure

Watching the Kardashians and eating junk food

Emma Ramsay

Business Account Manager

Tech Dynamo

As one of the newest recruits at Source Telecom, I'm known for never being without a snack and singing all day! When I’m not checking customer network invoices for errors I’m usually trying to avoid the office tea run!

About Me

  • I joined the dream team in October 2016
  • I'm friendly, helpful, dependable and positive
  • I love a night out and I’m always first on the dance floor
  • I have four pets - a Springer Spaniel (Cooper) and three rabbits (Ivy, Flake and Hugo)

Favourite Quote

Make a customer, not a sale
Katherine Barchetti

MY GUILTY PLEASURE

Watching Disney movies

Jennifer Taylor

New Business Account Manager

Queen of the Cloud

As the resident expert in hosted telephony and connectivity, I’m known for my knowledge of, and enthusiasm for, unified communications. When I’m not out and about meeting existing and new clients you’ll find me fine-tuning proposals, chasing up suppliers, or making tea (I am a proverbial Tea Jenni!).

About Me

  • I joined the dream team in February 2017
  • I'm determined, focused, and friendly
  • Born and bred in Edinburgh, I’m forever planning my next interior design project
  • I spend my free time running around after a small child and a smaller fur baby - a grumpy Shih Tzu named Charlie!

Favourite Quote

Technology is anything that wasn’t around when you were born.
Alan Kay

My guilty pleasure

Gary Barlow

Site by Internet Strategies